Warranty Registration
Please complete and e-mail Warrany Form to info@goccopro.com.au along with the required proof of purchase document.
You will receive a confirmation e-mail the warranty has been received and registered.
Warranty Service/ Support
If there is ever a problem, firstly contact your place of purchase as this may be a faster option for servicing/ resolution, as they will have direct contact with a NEHOC's service technician.
Alternatively email info@goccopro.com.au if your warranty is registered (so we can locate your details promptly) and advise how we can assist.
Warranty Terms and Conditions vary for specific models.
Australian Consumer Law
All goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Terms Copy
NEHOC no longer list eash models full terms online, as the may be updated prior to machine purchase rendering the online version incorrect. A current version is easily obtained by email info@goccopro.com.au for the latest copy of the Waranty Terms.
QS2536 TPH Lifetime Warranty
The manufacturer RISO Kagaku provide new machine lifetime Thermal Print head (TPH) warranty on each model. As part of the machine purchase, NEHOC will in advance outline the paperwork process and validate this for you.